FTP (File Transfer Protocol) is used for transferring files (HTML pages, graphics, etc.) to/from your server. We suggest using programs specifically designed for FTP'ing (transferring) your files. Listed below are some suggestions for FTP programs to use. Please note that our tech support is versed in using Fetch and WS_FTP and will not have information on how to configure/use other FTP programs. If you "just" can't get it to work we can set up a private web page for a small fee so you can upload from your browser.
For Macintosh(tm), we suggest the following
ftp program: FETCH
You can get a copy of FETCH from:
http://tucows.tierranet.com/mac/files/Fetch-3.0.3.hqx
For Windows(tm), we suggest the following
ftp program: WS_FTP from Ipswitch, Inc.
You can get a shareware (evaluation)
copy of WS_FTP from: ftp://ftp1.ipswitch.com/pub/win32/ws_ftp32.zip
The following section will give you a basic run-down on how to configure and use Fetch and/or WS_FTP for transferring files.
You will start configuring WS_FTP and Fetch in the following areas:

- Click the "OK" button and WS_FTP should start logging you into your FTP site. If there are any login error messages in the message box in the lower part of the WS_FTP screen, please check your IP #, Login, and Password (the password is CASE sensitive, meaning 'YOURPASSWORD' is different from 'yourpassword', we suggest that you cut-n-paste your password DIRECTLY from the inital e-mail we sent you ["NEW SERVER INFORMATION"] into the WS_FTP password area).
- Once you have correctly ftp'd to your server. You will see your server directories in the right-hand window.
Any subdirectories you would like to create may be created in your directory.